Digital Payments South Asia





Welcome and Opening Addresses


Overview and Objectives
Introduction to the sessions and the objectives of Digital Payments South Asia 2019.
Greg Pote, Chairman, APSCA


Keynote Address
Furthering the development of affordable, accessible and inclusive digital payments services in India.
Navin Surya, Chairman, Fintech Convergence Council (FCC) & Chairman Emeritus, Payments Council of India (PCI)


The Future of Retail Payments


Understanding the business and technology roadmap
Today payments industry stakeholders need to offer customers a range of retail payments products and services. Deciding which of these will become successful payments solutions, frequently used by customers from all demographics and widely accepted by merchants, is a challenge. This session explores the retail payments roadmap in India, the world's fastest growing payments market, to understand what is on the roadmap today, what lies ahead and the factors that will determine how the roadmap is likely to develop in the future.

  • How is the payments technology roadmap changing? Is the direction of the roadmap mostly driven by customer needs, by merchant business requirements or by government policy?
  • Which of contactless cards, mobile real-time payments, QR code-based mobile wallets, NFC mobile payments or other technologies will contribute most to increasing digital payments transactions?
  • In a multi-tiered developing market with differing social demographics, will the success of consumer payments solutions and their acceptance depend on the characteristics of targeted customer groups ?
  • How relevant is the global interoperability and acceptance of secure consumer payments for the development of domestic payments products and payments acceptance infrastructure?
  • How relevant are international consumer payments developments and trends, and interoperable payments industry standards, for the long-term growth of digital payments in India?

Viewpoint: Sanjay Jain, Chief Innovation Officer, Centre for Innovation Incubation and Entrepreneurship, IIM Ahmedabad [~20min]


Discussions: The roadmap to 2021 - realising the vision
The Reserve Bank of India (RBI) ‘Payment and Settlement Systems in India: Vision 2019–2021’, outlines the road map for the 3-year period 2019 to 2021. Key milestones focus on accelerating the growth of e-payment systems, both in terms of number of transactions and increased availability. With a national migration to EMV-based contactless cards for retail payments, the same cards driving the National Common Mobility Card (NCMC) initiative for transport payments, the fastest-growing real-time mobile payments market in the world, national standards for QR code mobile payments, PPI interoperability driving mobile wallets and growing the payment cards business, will it be possible to reach the fourfold increase in digital payments transactions targeted by RBI? Is the targeted sixfold increase in payments acceptance infrastructure feasible? What will be the challenges in realising the vision?

Navin Surya, Fintech Convergence Council (FCC) & Payments Council of India (PCI)
Sanjay Jain, CIIE, IIM Ahmedabad
Greg Pote, Chairman, APSCA




Contactless Payments


Contactless acceptance, contactless cards, mobile NFC payments
In-store contactless payments have been forecast1 to reach $2 trillion by 2020, driven by payment cards and OEM-Pay mobile wallets. The rise of contactless, still dominated by card payments, has been driven by strong adoption in Europe as well as Asia Pacific. In Australia around 90% of card transactions are on contactless but other Asia-Pacific markets are catching up. The U.S. is now the last major market transitioning to contactless payments. This session explores best practices for developing success with contactless payments and acceptance.

  • In markets where EMV contactless payments are taking off, what is attracting consumers to adopt contactless payments and what is it that creates the business and value proposition for merchants?
  • How can Asian markets achieve Australia’s level of success with contactless acceptance where over 80% of payment card transactions at major retailers are now contactless?
  • How important is the contactless card population, the contactless payment threshold, POS terminal requirements, counter space, staff training, reliability, security and customer education?
  • In order to grow contactless acceptance fast enough so that merchants and customers will adopt contactless payment card products and use them regularly, is industry collaboration necessary?
  • What new low-cost EMV contactless acceptance solutions, such as PIN on Mobile, can on-board micro merchants for e-payments by accepting EMV contactless payment cards and NFC mobile phones?

Viewpoint 1: Subhrajit Basu, Regional Senior Vice President, APAC, Discover Financial Services [~20min]
Viewpoint 2: Nitin Bhatnagar, Associate Director, PCI Security Standards Council[~20min]
Viewpoint 3: Jacques Soussana, General Secretary, nexo standards [~20min]

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Discussion: Bringing contactless payments to all merchants and customers
The rapid uptake of EMV contactless payment cards has expanded e-payments by displacing cash2 for low value transactions. But success with EMV contactless payments has so far been limited to mature card payments markets. Many merchants in India would not qualify for a contactless payment terminal even if they could afford to rent one. These are the merchants, or micro merchants, now being targeted by QR code mobile payment providers. Can these merchants be brought on-board the contactless payments ecosystem? What innovative contactless acceptance solutions are required? How can the payment card industry leverage these developments to encourage more merchants and customers to adopt contactless payments? Mobile NFC payments look disappointing so far but are there still opportunities to use mobile to expand adoption of contactless payments in India?

Subhrajit Basu, Discover Financial Services
Nitin Bhatnagar, PCI Security Standards Council
Jacques Soussana, nexo standards
Greg Pote, Chairman, APSCA

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Outlook for Mobile Wallets


Leveraging a new role in the financial services ecosystem
In October 2018, the Reserve Bank of India (RBI) issued their widely expected directions on interoperability for Prepaid Payment Instruments (PPIs), enabling PPIs to become part of the financial services ecosystem. PPI interoperability was expected to be an industry game changer by connecting wallet customers to the payments ecosystem, without opening a bank account, boosting acceptance of wallets by merchants, and enabling wallets to become members of card payment associations. This session explores the outlook for mobile wallets post-interoperability.

  • PPI interoperability was supposed to boost the business prospects for mobile wallets. Results are slow so far. What is holding back the growth of the mobile wallet business and how can it be revived?
  • Benefits for customers seem significant - fund transfers to other wallets and bank accounts, direct access to the payments ecosystem without opening a bank account - have these benefits had any impact?
  • PPIs have been elevated almost to the level of banks and an interoperable wallet payments framework of wallet issuers and accepting merchants is now feasible - but is this likely in practice?
  • A leading mobile wallet has already become a member of a major card payment network, a new revenue opportunity that offers new services to customers. What is the outlook for PPIs in the cards business?
  • The greatest challenges for mobile wallets today come from the new KYC requirements of the regulator and the competition from mobile apps offering UPI payments? How will PPIs manage these challenges?

Viewpoint 1: Sunil Kulkarni, Joint Managing Director, Oxigen [~20min]
Viewpoint 2: Abhishek Arun, Senior Vice President, Paytm Payments Bank [~20min]
Viewpoint 3: Ursula Schilling, Director, Business Development, Infineon Technologies | Vice-Chair for the Retail and Payment SIG, NFC Forum [~20min]


Discussions: Is the mobile wallet business on life-support or just in a down-turn?
Is the mobile wallet business dead, on life-support, or preparing for a new era of prosperity? UPI payments are exploding and overtook mobile wallets in terms of volume of transactions and value in March 2019. But is this a fair comparison since most UPI transactions still P2P whereas customers are using mobile wallets to pay for bills and purchases? Although the PPI interoperability guidelines were issued in 2018, have wallet companies made full use of the new entitlements so far? Once wallet companies take full advantage of the interoperability guidelines will they not be able to offer a richer payments experience to customers, than would be available through a UPI handle alone (which all wallets appear to be adding anyway)? Mobile wallets are also seeing increasing use in public transport systems, so have reports of the death of mobile wallets been exaggerated?

Sunil Kulkarni, Oxigen
Abhishek Arun, Paytm Payments Bank
Ursula Schilling, Infineon Technologies & NFC Forum
Greg Pote, Chairman, APSCA




Roundtable Discussions


In this session, all delegates will have the opportunity to participate in 1 of 3 roundtable discussions lasting 20min each. Each roundtable discussion will be assisted by experts who will facilitate. The objective is to provide an informal opportunity for all delegates to join discussions and get their questions answered.

1 - Consumer payments in India in 2021
What will the consumer payments business in India look like in 2021? How can the industry collaborate to achieve the targeted fourfold increase in total digital transactions and sixfold expansion of e-payments acceptance?  

2 - Ramping up India’s payment card market
What is the future of the payment card market in India? Will it be overtaken by UPI mobile payments or will it continue to thrive? What steps should the industry take to expand contactless payment card acceptance and usage?

3 - The business model for real-time payment
What innovative ideas could create a solid business model for mobile real-time payments? Could they become the dominant payment method at the PoS and online? Is there a model that does not include payment transaction fees?


Close of day one

Gold Sponsors




Abhijit Sengupta
Director, APSCA India
[email protected]
+91 98310 01116

Mounisse Chadli
Business Development Manager, APSCA
[email protected]
+86 156 1879 0417