Next-Generation Payments 2024

Program

8.00

Registration

Introduction

Opening Remarks

9.15

Welcome and Introduction
An introduction to the conference sessions and discussions covering card payments, mobile wallets and digital banks, real-time payments, and digital currencies.
Greg Pote, Chairman, APSCA

9.25

Keynote address from Payments Network Malaysia
PayNet reviews current trends and advancements in Asia Pacific payments, highlighting recent progress and future challenges. The keynote explores strategies to accelerate development, focusing on innovative business and technology approaches, and the need for stakeholder collaboration to build trust and ensure inclusivity.
Farhan Ahmad, CEO, PayNet

Session 1A

Card Payments

9.45

Innovations in Card Payments and Digital Wallets
Credit, debit and prepaid cards in circulation worldwide are projected to reach 29.99 billion by December 31, 2028, up from 26.71 billion at year-end 2023. Cards as a direct payment method are losing share globally but absolute transaction values continue to rise. Card payments are also moving to pass-through and staged digital wallets. Contactless is now the de facto payment method at POS. Session 1 explores latest developments in card payments, how and why card payments continue to grow, and characteristics of Asia’s card payments business.

  • Amid the rapid rise of mobile-based alternative payments and local payment methods across Asia, how are card payments continuing to maintain their relevance for customers and merchants?
  • In Asia, payment cards are losing market share to mobile e-wallet payments and mobile real-time payments (RTP), although absolute card payments transaction values are still rising - will this continue?
  • At the same time the global footprint of payment card acceptance, particularly contactless, continues to grow as smaller merchants are onboarded. Why is the viability of payment card acceptance improving?
  • There is increasing adoption of contactless/NFC card payments to pay public transport fares. What are the benefits for passengers, for transport operators, and for the card payments industry?
  • Cards are the most profitable payments segment for banks. Will lower acceptance costs for alternative payments and regulatory pressures impact the long-term sustainability of the card payments business?
  • Mobile e-wallets and real-time payments in Asia now developing cross-border capabilities. Is this likely to threaten or boost the success of the global interoperability and acceptance of card payments?
  • Payment card tokenisation continues to grow the card payments business while also transforming the security and convenience at POS and online. Will all card payments eventually be tokenised?


Viewpoint 1: Abhishek Pandey, Marketing Working Group Chair, White Label Alliance (WLA) and Product Marketing, IDEMIA [15min]
Viewpoint 2: Yen Ping Teh, Strategic Partnerships, Google Payments, APAC [15min]

10.15

Refreshments, Networking and Expo Viewing

Session 1B

Card Payments

11.00

Accepting Digital Payments and Combatting Fraud
Today, digital payments make up over half of all transactions in Southeast Asia with the SEA digital payments market expected to hit US$2.1 trillion transaction value by 2030. Less than half of digital payments are now made directly from cards, with over 50% from A2A and e-wallets. In 2023, global losses to online, e-commerce and remote payments fraud were almost $50 billion (over 20% from APAC), largely from card-not-present (CNP) transactions. This session highlights digital payments acceptance trends and how to combat fraud categories prevalent in Asia.

  • With the rapidly changing landscape of digital payments in Asia and the need to bring MSMEs into the digital economy, how are card and mobile payments acceptance expected to evolve?
  • What lower cost, secure and convenient acceptance solutions, for cards, mobile e-wallets and mobile real-time payments, are available for onboarding MSMEs into the digital payments ecosystem?
  • What are the prevalent types of online payment fraud in Asia-Pacific today? What are the best strategies to secure online card and mobile payments while protecting consumers and merchants from fraud?
  • How are tokenisation, passkeys, biometrics and other security and authentication techniques being deployed to secure card-not-present payments? Are they effective in reducing CNP fraud?
  • Are 3DS2 solutions delivering on the promise of higher transaction approval rates, with less e-commerce fraud and greater confidence for customers that their transactions will not be falsely declined?
  • There are a “one-click” digital wallets that allow customers to manage and access their payment cards across multiple merchants. What are the benefits forr merchants, and for customers?
  • Regulators in a some countries are unwilling to support RBA, for various reasons. Some countries in Asia challenge 100%. A few countries in Europe challenge as low as 5%.? Why the difference?


Viewpoint 3: Eric Wong, Director of Business Development, Soft Space [15min]
Viewpoint 4: James Daniels, SVP Asia Pacific, Fime [15min]

11.30

Discussion D1: The Outlook for Card Payments
Card transaction values for physical and virtual cards combined are at an all-time high and continue to rise. Payment cards in circulation worldwide will reach almost 30Bn by YE2028 and account for around half of all global POS transaction value. Domestic-only cards (over 90 brands worldwide) are projected to reach 2.31 billion worldwide by YE2028, up from 1.94 billion at YE2023. Forecasts that the payments industry would reach “peak card” and card payments would be replaced by instant payments, open payments, account-to-account payments, have not yet come to pass.

“To defeat the international payment card schemes, each a network connected to 1000s of banks worldwide, you must overcome the combined investment of every single party that is integrated to them. Their economic model, and the combined infrastructure supporting their network is almost insurmountable” - Tom Noyes, https://blog.starpointllp.com/?p=5099 

In this discussion a group of experts discuss the resilience of the card payments business, its future development, potential for new innovations, opportunities to partner with other payment methods, how to improve card payment security and customer protection, and how to reduce fraud for merchants while improving convenience and reducing friction at check out.
Abhishek Pandey, WLA and IDEMIA
Eric Wong, Soft Space
Yen Ping Teh, Google Payments APAC
James Daniels, Fime
Greg Pote, APSCA

12.15

Lunch

FOCUS SESSION 1

More Responsible Payments

13.30

The ESG Elements In Digital Payments
The drive towards environmental, social and governance (ESG) objectives is fuelled by a combination of consumer and investor demands, regulatory pressure, technological innovation, and a broader commitment to addressing the Sustainable Development Goals (SDGs) in digital payments. Is there a ‘ready-made’ solution to meet these demands? How do cash and digital payments compare in terms of environmental impact, carbon footprint, and global warming potential? Should this be more of a compliance/regulatory drive or a strategic imperative? In this focus session, ESG experts share insights on various payment methods, their carbon footprints and ESG impacts - good and bad and why, what and how does the payments ecosystem including payment switches, regulated financial institutions and payments industry solutions providers, contribute to furthering ESG goals.

  • How can we further reduce the environmental footprint of the various rapidly growing digital payments methods? Are there technologies or processes we could adopt to minimize energy consumption?
  • For payments methods that include a physical component, including tokens and devices, is it their production, transportation, usage or disposal that has the greatest environmental impact?
  • Most ESG assessments of payments are Europe-focused, covering cash, crypto, cards, and cheques. Is there data to evaluate ESG impacts of (card-less) mobile e-wallet and real-time payments?
  • How can we balance sustainability goals with the growing demand for real-time payments? Will RTP infrastructures be scalable and eco-friendly as transaction volumes increase?
  • What more can we do to drive ESG compliance among merchants and payment partners? How do we influence the entire payments ecosystem and value chain to adopt greener practices?
  • Is physical cash usage still sustainable in its current form? What is the long-term environmental cost of cash production, distribution, and use? Would regulated digital money have a reduced impact?
  • What innovations could help us recycle or reuse electronic payment devices to reduce waste? Are there opportunities in the circular economy that we are not yet tapping into?
  • Lifecycle analysis of payments instruments can be useful in quantifying their environmental impacts but what approaches work best for measuring the social and governance impacts of payments?
  • In many Asian markets, digital payments drive social inclusion and development. A less-cash strategy may marginalize those reliant on traditional, "less green" methods. How can we balance these goals?
  • How can payment platforms contribute more to financial inclusion and social equity? Are our products accessible to underserved populations, and do they promote social sustainability?
  • What should our ESG roadmap look like to comply with future regulations? Are we preparing for stricter sustainability mandates from regulators, and how will these impact our business model?
  • There is no regional CSR mandate for payments companies to report on ESG performance without greenwashing. Should the industry create its own ESG reporting framework and guidelines?
  • How might the UN Sustainable Development Goals act as guidelines for setting, measuring and achieving environmental, social and governance objectives for the payments ecosystem?


Fireside Chat with:
Viewpoint 1: Azleena Idris, Senior Director, Head of Strategy & ESG Office, PayNet
Viewpoint 2: Carrie Suen, Senior Advisor of Global Affairs and Sustainability Strategies & Head of Public Policy, Ant International
Facilitated by: Greg Pote, Chairman, APSCA

Session 2A

Mobile Wallets

14.15

Digital Platforms and Digital Payments
Mobile wallets are the fastest growing payment method5. Asia is the global leader with wallets representing 50% of spend. Asia’s rapid digital payments adoption is driven largely by non-bank e-money issuers (EMIs). These mobile e-wallets are transforming economies by creating digital platforms that offer payments, financial and lifestyle services. They are where many unbanked customers make their first digital payment transaction. In this session mobile e-wallets discuss latest developments, achievements and business challenges.

  • How are non-bank mobile e-wallets in Asia navigating the challenges of building digital platform businesses that offer customer-centric payments with accessible digital financial services?
  • How can they mitigate the problem of compressed QR payment margins and improve revenue streams to ensure long-term business viability of their important inclusive services?
  • What additional financial products or services could non-bank mobile e-wallets introduce to continue advancing financial inclusion for the unbanked and underserved customers and businesses ?
  • How are non-bank e-wallets differentiating their digital platforms from traditional bank offerings to maintain a unique and attractive value proposition for both consumers and small businesses?
  • Some non-bank mobile e-wallets offer international payment cards to customers as an additional service, and to earn revenue. How else might they leverage the card payments business model?
  • As non-bank mobile e-wallets grow their digital platforms how are they using opportunities offered by Asia’s increasingly mobile consumers to offer cross-border payments and services?


Viewpoint 1: Desmond Teoh, Chief Financial Services Officer, TNG Digital [15min]
Viewpoint 2: Ferdie Perez, VP, Product (Innovations), GCash [15min]
Viewpoint 3: Isaac Lee, Head of Digital - APAC, IDEMIA [15min]

15.00

Discussion D2: The Roadmap for Asia’s Digital Platform Economy
Mobile e-wallets in Asia are the cornerstone of an online-to-offline (O2O) platform economy that extends beyond payments, offering a growing range of services that transform customer interactions and economic activities. By partnering with and supporting underbanked MSMEs, these platforms are integrating more businesses into the digital economy. What strategies can mobile e-wallets use to build and maintain loyalty among customers and merchants, given the rise in competition from other mobile wallets, payments fintechs, and digital banks? What additional tools and services could mobile e-wallets provide to help small merchants optimize operations and grow their businesses within the digital economy? Mobile e-wallets in China pioneered comprehensive partner ecosystems, such as cloud-based mini programs (over 4 million in WeChat) - could a similar ecosystem further strengthen digital platform economies in Asian markets? In the longer term, will these strategies enable non-bank mobile e-wallets to achieve robust and sustainable business models - without needing to become digital banks to accept deposits and create lending businesses?
Desmond Teoh, TNG Digital
Ferdie Perez, GCash
Isaac Lee, IDEMIA
Greg Pote, APSCA

15.30

Refreshments, Networking and Expo Viewing

Session 2B

Mobile Wallets

16.15

Digital Banking and Digital Payments
The digital bank sector is growing rapidly, driven by demand for mobile-first financial services among underserved customers and MSMEs. By YE2023, global licensed digital banks had reached 235 with over 45 in APAC. Digital banks in Asia are forecast to exceed US$1Tn in net interest income by 2029. Key players are transforming financial services through app-based banking, integrated ecosystems, and competitive rates, leading to increased customer adoption and reshaping the region's financial landscape.

  • With successful digital banks now in both developed and emerging markets, inclusion is not always the priority. What are the objectives of digital banks and what customer segments do they aim to serve?
  • Digital banking in Asia began later, but the region now has the highest number of digital banks - due to high mobile penetration, demand for inclusive financial services, or poorly performing incumbents?
  • From a global perspective, the net interest income (NII) growth rate for digital banks is significantly higher5 than that of incumbent banks. Is this also true for digital banks in Asia-Pacific?
  • What are the differences between newly established digital-native banks, and “transformed digital banks” that derive from traditional banks? Which of these are likely to be most successful and why?
  • Most digital banks rely on resources within an existing ecosystem that enables access to large amounts of customer and business data. How are digital banks leveraging these ecosystems?
  • Are transformed digital banks with resources from traditional banking ecosystems, or digital-native banks with data and resources from non-banking ecosystems, likely to be more successful?


Viewpoint 4: Ashish Gaurav, Head of Cards, GXBank [15min]

16.30

Discussion D3: Digital Payments and Digital Financial Services in Asia
The following 5 objectives, posited5 as themes for digital banks could equally apply to mobile e-wallets that operate digital platforms:

  • Building a sustainable business model
  • Leveraging unique ecosystem resources
  • Having diversified revenue streams
  • Establishing multi-market coverage
  • Optimizing technology and data infrastructure

 

The business model for QR-based mobile wallets remains challenging, especially for non-bank operators (in 2024, another two mobile e-wallet providers in different Asian markets discontinued payment services). Digital banks have the advantage of lending businesses, and payments focused on profitable card payments. Both digital banks and mobile wallets leverage unique ecosystem resources, and some of Asia’s leading digital banks are connected to mobile wallet ecosystems and digital platforms. Digital banks are expanding from net interest and service fee incomes to new diversified business lines, as non-bank mobile wallets continue to add new revenue streams. Both digital banks and non-bank mobile wallets are targeting new markets at home and also expanding cross-border. Is it likely that all or most of the successful non-bank mobile wallets will eventually graduate to digital banks?
Ferdie Perez, GCash
Isaac Lee, IDEMIA
Ashish Gaurav, GXBank
Greg Pote, APSCA

17.15

Close of Day 1

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