Transport Payments Asia Pacific 2019

Program

8.00

Registration

OPENING

Welcome Messages

9.00

Welcome and opening address

Speaker to be advised, Department of Transportation of the Philippines

Welcome and opening address

Speaker to be advised, Payment Systems Oversight Department, Bangko Sentral ng Pilipinas

INTRODUCTION

Event Overview

9.30

Introduction to this year’s conference, theme and objectives, business and technology areas to be discussed.

  • A common objective - standardising and harmonising national transport payments
  • Exploring the changing state of play for transport payments in Asia in 2019
  • Trends: tickets to PAYG, fares to payments, public transport to mobility services, …
  • The future: mobile + cloud => frictionless, invisible payments for mobility services

Greg Pote, Chairman, APSCA

SESSION 1

National Standards

9.45

Transport sector development in the Philippines
The Department of Transportation (DOTr) is responsible for the maintenance and expansion of viable, efficient, and dependable transportation systems. The geography of the Philippine archipelago presents significant challenges for the creation of an efficient transport network. To address these challenges the government is expediting infrastructure investment, projects and programs to integrate the archipelago’s islands and stimulate development, including major upgrades to road, railway and port systems. These initiatives will facilitate movement of people and goods, deliver cost efficiencies and further accelerate economic development.

  • Overview of rail and urban projects ongoing and planned in the Philippines
  • Update on development of the Metro Manila Subway Project (MMSP)
  • New light rail lines and bus rapid transit projects in Metro Manila
  • Regional transport development initiatives outside of Metro Manila

Speaker to be advised, Department of Transportation of the Philippines

10.05

A standards framework for integrated transport payments
The AFC System Program Office of the DOTr explains the current status of transport revenue collection in the Philippines. Disparate transport and ticketing payment schemes that are largely cash-based and lacking harmonisation and integration represent challenges for the creation of efficient transportation systems. The DOTr is now developing a national framework and standards for interoperable and open transport payments in the Philippines, designed to support integrated payments for all public transport modes and address these challenges.

  • Overview of existing transport revenue collection systems and schemes in the Philippines
  • Potential benefits for transport operators and customer from the introduction AFC systems
  • Current status and roadmap for DOTr standards for open and integrated transport payments
  • Initial implementations of open payments for transportation systems in Metro Manila and Cebu

Speaker to be advised, Automated Fare Collection System Program Office
Department of Transportation of the Philippines

10.30

Refreshments

SESSION 2

Transport payments in 2019

11.15

From paying fares to purchasing mobility services
Mobility is the new buzzword. After all, “mobility services” sounds much more attractive and customer-focused than “public transport services”. With all customers using their smartphones and transport providers using their data, the goal of delivering personalised mobility services for which customers use their accounts to make frictionless or even invisible payments, might be feasible. This session looks at some of the latest developments in transport payments in 2019 that suggest what we can look forward to in the future.

  • Public transport” used to mean group travel via mass transit on fixed routes with customers paying fares or buying tickets. In a world of mobility services, what does public transport include today?
  • Connectivity and mobile devices are changing customer expectations about how they want to engage with and use public transport. How will this impact the retailing of public transport services?
  • Will the more useful mobility services that customers are likely to find attractive, only be available to customers that have accounts with the mobility services provider, and not to anonymous customers?
  • First and last mile challenges for multimodality in public transport are now being addressed by micro-mobility, on-demand and ride hailing services - is this all now part of public transport?
  • What impact with integrating public transport with new mobility providers and on-demand transport services have on existing multi-modal smart transport ticketing schemes?

12.15

Discussions: New jargon, industry hype and what’s really on the roadmap [~30min]
Shared mobility, on-demand services, mobility-as-a-service, connected and autonomous vehicles, … These are just some of the new developments supposedly on the roadmap for transport services. Most of these new concepts originated in Europe and are being piloted there but will they all be suitable for Asian megacities? A claimed MaaS objective is to make public transport so convenient that people will forego private cars - is this relevant in Asia where many people cannot yet afford a car? The growing interest in implementing QR code mobile payments for transport payments services in Asia suggest that the region might follow its own roadmap for mobility services. On a journey to the “future of mobility” should transport authorities and revenue collection companies in Asia following a different roadmap from their European counterparts?

12.45

Lunch

SESSION 3

Account-based Ticketing in Practice

13.45

Moving transport payments and data from fare media to back-end customer accounts
Account-based ticketing (ABT) is the most significant trend in transport payments today. Despite media coverage, ABT is about more than accepting EMV contactless cards for fare payments. A complete ABT system will enable customers to pay for their travel using whichever payment instrument they prefer at the time of travel. This session explores the current status of account-based ticketing in Asia, the benefits for transport services providers and their customers, and the challenges of implementing account-based ticketing in practice.

  • Why are transport authorities increasingly interested in replacing their card data-based automated fare collection systems with account-based ticketing systems? What are the advantages and disadvantages?
  • What are the advantages of customer travel accounts with loosely coupled identifiers and payments instruments, over fare media that is integrated with an anonymous payment product?
  • EMV contactless payment cards are only one type of third-party fare media and payment instrument that could be accepted in ABT systems. What are some others that could also be accepted?
  • Why will legacy “closed-loop” contactless transport cards continue to exist in ABT systems? Aside from supporting concessions in ABT systems, are there any other advantages for customers and operators?
  • Does a complete account-based ticketing system make it easier to deliver digital customer services so that passengers can purchase and manage transport products online and over mobile devices?

14.45

Discussions: Best practices for transitioning to ABT systems [~30min]
The future of transport payments looks likely to be account-based. For most of the new and innovative mobility services, transport services providers will need to have a relationship with the customer rather than just a number referencing an anonymous transport card. A complete account-based ticketing system where the transport authority is the back-office and manages all the payment sources connected to it can offer PAYG, season tickets (period passes), concession passes and entitlements to a complete customer base. Are ABT systems in Asia more likely to include both open-loop and closed-loop fare media acceptance, including mobile QR codes in addition to transport and bank cards? What are the costs of implementing an ABT system and is there anything that suggests that these costs will reduce over time? What have been the lessons so far from implementing account-based ticketing in Asia?

15.15

Refreshments

SESSION 4

Open Payments in Transport

16.00

Making it easier for customers to engage with public transport
Efficient public transport systems are a key developmental focus in Southeast Asia. The Philippines government is driving an infrastructure program to improve the country's transport network including subway, rail and bus rapid transit projects. Making it easier to pay for public transport has been shown1 to increase modal share. Ideally customers should be offered a variety of transport payment options that are widely accepted across public transport services to enable integrated multimodal journeys. This session explores open payments options.

  • What proportion of a transport operator’s customers should be using an open payment product before it becomes viable for the operator to accept that product for fare payments?
  • For customers that do not have a bank account, who would be responsible for issuing prepaid products to those customers: the banks, transport ticketing schemes, or other organisations?
  • What is the impact of accepting EMV contactless payments or non-bank mobile QR wallets, on the acceptance devices, fare processing, and risk management in public transport ticketing schemes?
  • Public transport ticketing systems typically have complex fare structures and multiple fare concessions that need to be offered to customers. How can these be provided by accepting third-party payments?
  • Why do urban public transport systems develop without integrated payments across all modes and how can policymakers, regulators and transport operators prevent such reoccurrences in future?

1 - https://resources.mynewsdesk.com/image/upload/y8u2g5b6a5eg4ezfoyep.pdf

SESSION 5

Transport Payments Standards, Policy & Strategy

17.00

Roundtable discussion with transport and payments stakeholders

Led by: Department of Transportation (DOTr), Bangko Sentral ng Pilipinas (BSP), SMDev
The Automated Fare Collection System Program Office of the DOTr is developing standards and specifications for open transport payments in the Philippines. The objective of this session and discussion is to generate recommendations for the ongoing development of the standards, implementation and promotion of the standards, and policies and strategies managing open transport payments in the Philippines. Adoption of open payments in public transportation could help to accelerate the adoption of e-payments in the Philippines, by both banked and unbanked citizens, thereby potentially contributing to the development of the National Retail Payment System (NRPS). The discussion is also relevant for policymakers and stakeholders in other Asian markets.

In considering the ongoing development and management of standards and specifications for open transport payments in the Philippines, the DOTr and BSP are particularly interested in international best practices for:

- National transport payments standards for automated fare collection
- Frameworks or architectures for national transport payments.
- Organisations managing national transport payments standards and policies
- Card-based and mobile wallet-based open transport payments
- Open transport payments supporting banked and unbanked citizens

Moderators will lead discussions with stakeholders representing major public transport projects in the Philippines and Asia Pacific to explore strategies for a national framework that supports open payments in public transportation in the Philippines. Targeted outcomes include efficient public transport services with increased modal share and excellent customer experience. Subject matter experts will provide guidance and share experience from transport payments systems in other markets. The session will also consider how, if integration and interoperability of open transport payments could be achieved, this might potentially drive e-payments adoption and enhance broader payment systems development.
To take these objectives forward it will also be considered whether an industry group of transport stakeholders, reporting to and advising the DOTr and BSP, should continue to meet to develop a clear pathway towards to open transport payments services.

17.45

Close of day one

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Contact:

Mounisse Chadli
Business Development Manager
[email protected]