Overview and Objectives
Introduction to Transport Payments South Asia, theme for 2019, presentations and discussions, aims and objectives for the two days, what delegates will take away from the event.
Greg Pote, Chairman, APSCA
Integrated Transport Ticketing
Considerations for interoperable payments in transport
The business case for interoperability within smart integrated ticketing schemes for metropolitan areas with multi-modal transport services is beyond dispute. Residents within a metropolitan area need to travel across all local public transport services using the same transport payment products. This session explores the available options for open and interoperable transport payment solutions that prevent vendor lock-in, ensure rapid adoption of new technologies and facilitate future migrations to new platforms whether closed-loop, open-loop or cloud-based.
§ Benefits and challenges for smart integrated ticketing schemes
§ Key requirements specific to PTO ticketing scenarios in India
§ Multi-modal and multi-operator interoperable transport payments
§ Migrating closed loop solutions to open loop payments
§ Integrated public transit, private transport and retail payments
Viewpoint 1: Ajesh Kapoor, Director India, Secure Transactions and Identification, NXP Semiconductors [~20min]
Viewpoint 2: George Trelawney, President & Director of Delivery, AGS Transact Technologies [~20min]
Partnerships for Success in Transport Payments
Exploring collaborative business models for transport ticketing
One of the key business decisions for transport authorities and operators is whether to retain total ownership of revenue management systems, assets and services or to partner with third parties to share the workload and liability of delivering transport payments services to customers. Service providers can install devices, systems, issue contactless transport cards and transport payment applications. They may earn commissions on ticketing transactions but also share risks. This session explores some of the potential business models.
§ Collaboration between transit agencies, mobile operators and banks
§ Recognising market complexities in India to ensure growth of the entire ecosystem
§ Ensuring interoperability across collaborative platforms, access points, agents & customers
§ Partnerships to improve delivery of reliable, secure transport payments services to customers
§ Sharing responsibilities for customer service, data protection, SLAs, lowering costs, increasing revenues
Viewpoint 1: Ravi Datla, Associate Vice President - Business, Paytm Payments Bank [~20min]
Viewpoint 2: Vageesh Raghavendra, South East Asia Acquiring services Manager, FIME [~20min]
Discussions: Business models for transport payments in India [~30min]
Other than the traditional transport authority-led business model for revenue collection, what other business models involving partners and service providers have been successful in delivering transport payment services to customers? Initial bank-led transport payment business model in India might have been too hard on the banks in terms of risks and liabilities. Asia Pacific has successful transport revenue collection schemes operated by third parties other than transport authorities, but the operators are not banks (even if they are owned by banks) and they are not usually issuing open payments products. Is a new business model required to support open payments in transport for India? Are there useful case studies outside of India support new approaches for open payments in transport?
Role of Transport Ticketing for Smart Cities
Enabling urban mobility with customer-centric services
Transport ticketing schemes in Asia have a unique focus on collecting both farebox and non-farebox revenue. This has created some of the world’s most successful contactless e-payment schemes. This session looks at how transit ticketing schemes can build transport payments schemes into successful customer-centric services that not only generate non-farebox revenue but also support the development of smart cities through contactless retail payments at physical merchants, online payments, mobile payments and information services for city residents.
§ Integrating transport payments with non-transport services in smart cities
§ Greater flexibility through access to new ticket and payment types
§ Easy-to-manage services via credit/debit cards, smartphones, Internet
§ Faster boarding/transactions to reduce congestion and traveller frustration
§ Enhancing the user experience through access to real time journey information
Viewpoint 1: Arnab K Biswas, SVP & Head – IT SBU, Delhi Integrated Multi-Modal Transit System (DIMTS) [~20min]
Viewpoint 2: Andre Perchalater, Manager, Global Alliances, NXP Semiconductors [~20min]
Viewpoint 3: Klaus Orthofer, Senior Sales Executive PAYMENT, FEIG ELECTRONIC [~20min]
Open-Loop Payments in Transport
Driving adoption of digital payments in India
Accepting open-loop payment products, such as EMV contactless bank cards or QR code-based mobile wallets, for public transport fare payments is a global trend. Offering a single product for both transport and retail payments provides improved convenience for customers, saves issuance costs for transport operators and ticketing schemes and drives transaction sales volume for payment product issuers. This session focuses on how to support the National Common Mobility Card (NCMC) program for open-loop transport payments in India.
§ The national migration to NCMC-based contactless bank payment cards
§ Utilising the opportunity of NCMC offline wallet for public transport payments
§ Improving the business model between transit operators and banks
§ Leveraging transport applications to accelerate e-payments adoption and usage
§ Roles and responsibilities between transport authorities and card-issuing banks
Viewpoint 1: Prashant Rao, Director (System, Electrical & Rolling Stock), Gujarat Metro Rail Corporation (GMRC) [~20min]
Viewpoint 2: Alok Sethi, General Manager - Transportation Technology Solutions, Delhi Integrated Multi-Modal Transit System (DIMTS) [~20min]
Viewpoint 3: Deval Sheth, Managing Director, Giesecke & Devrient [~20min]
Discussions: Driving the NCMC initiative and expanding e-payments adoption [~30min]
How can the transport payments industry in India work together to accelerate the development of National Common Mobility Card (NCMC) projects? What are some of the areas that require attention? Are they technical, business or operational? Are there enough solutions providers and suppliers supporting the development of NCMC national ticketing projects? Will NCMC transport ticketing projects work better with a single bank issuer or multiple issuers? Are most customers likely to have NCMC prepaid cards or NCMC debit cards? How will this impact the roles of the bank(s) and the transport authority? How will single journey tickets and you are code tickets and payments it with the NCMC and will ticketing strategy?
Close of day one